Our Returns Policy
We understand that from time to time a product may be returned to us.
We have created this 30-day returns policy to enable you to return the product(s) to us in appropriate circumstances.
This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).
(1)(a) Distance Selling Regulations
Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant product or products (subject to the limitations set out below):
In order to cancel a purchase in this way, you must give us written notice of cancellation within this 7 day period.
If you cancel on this basis, you must promptly return the product(s) to us, in the same condition/packaging in which you received it/them.
If you cancel on this basis, you will be refunded in full (including the original shipping charge). However you will be responsible for paying the cost of returning the product(s) to us.
If you cancel on this basis and you do not return the product(s) to us, we may recover the product(s) and charge you for the costs we incur in doing so. Similarly, if you return the product(s) at our expense, we may pass that expense onto you.
Where you have no other legal right to return a product(s) and receive a refund or exchange, then you will nonetheless be entitled to return a product(s) to us where:
(a) we receive the returned product(s) within 30 days following the date of purchase of the product(s);
(b) the returned product(s) is unused, in its original unopened packaging with any seal intact, with any labels still attached and otherwise in a condition enabling us to sell the product(s) as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must first advise us that you intend to return the product(s) by emailing us at [email protected]
Product(s) returned under this policy must be sent by recorded delivery to: Nuts Organic, c/o A Bricha, 10 Dame Kelly Holmes Way, Tonbridge, Kent TN9 2FB.
You will be responsible for paying postage costs associated with returns under this policy unless the product(s) is faulty in which case we will reimburse the postage costs.
The following kinds of product(s) may not be returned under this policy:
(a) gift vouchers;
(b) Opened or used product(s) unless faulty;
If you cancel a purchase and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
(6) Improper returns
Where you return a product(s) in contravention of this policy (and where you do not have any other legal right to return the product(s)):
(a) we will not refund or exchange the product(s);
(b) we may retain the returned product(s) until you pay to us such additional amount as we may charge for re-delivery of the returned product(s); and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product(s) in our sole discretion without any liability to you.
(7) About us
Full name: Alhoumaidi Bricha, trading as nutsorganic.co.uk.
Registered address: 10 Dame Kelly Holmes Way, Tonbridge, Kent TN9 2FB, England.
Email address: [email protected]
Telephone number: 01732 352 858 / 07979 605 349.