For standard UK delivery we use Royal Mail 2nd class. Your order will always be processed and shipped within 48 hours (Monday to Friday and subject to stock availability), and delivered within 3-4 working days to mainland UK and mainland Scotland addresses and 5-6 working days to the Channel Islands, Northern Ireland and the outer Scottish islands. International orders will take longer to be delivered and estimated delivery times can be found on the Royal Mail’s website.
Orders worth £20 and over may require a signature on delivery.
A unique shipping receipt is obtained for each and every package showing delivery address details. In the rare instance that your package is delayed/lost in transit we follow Royal Mail protocol and email a lost/delayed form to you to complete and return before a refund will be considered. It is normal in these situations for the customer to be required to liaise with their local Royal Mail sorting office as nine times out of ten packages are held there ready for collection/redelivery due to the package being too large to fit through a standard letterbox when delivery was attempted. In such situation packages are held at the sorting office for up to 18 working days before being returned to us. We are obliged to wait at least 21 days from the estimated delivery date before issuing a refund.
UK standard £2.99
Europe standard £5.75 (plus £1.10 for additional items)
Worldwide standard £7.95 (plus £2.49 for additional items)