FAQ’s
Here are a few of our most commonly asked questions (FAQ’s).
Please contact us if you have any questions that aren’t listed.
Happiness Guarantee
Your happiness and well-being are at the heart of what we do, so if something is not right, just let us know!
You’re fully covered by our happiness guarantee, which means that if you’re not happy with your purchase we’ll work with you to find something that meets your needs.
Simply drop us an email at info@nutsorganic.co.uk.
Can I send my order as a gift?
We can send your order directly to your recipient.
At checkout, you’ll be able to add the recipient’s name and address and if you want us to include a handwritten note, just add the message to the order notes.
I have a nut allergy – can I use your products?
Please check on each individual product. Some products contain nut oils/nut kernels and some are completely nut free.
Are your products organic?
All our products are made with ingredients that are pure and natural. We use organic ingredients whenever possible.
How do I write a product review?
After you purchase, you’ll receive a review link to TrustPilot automatically. Your feedback is greatly appreciated, as it can really help our small business grow!
I have an issue with my order, what can I do?
The best thing to do is contact our friendly, reliable customer service team by emailing info@nutsorganic.co.uk or contact us via our live chat app on the homepage of this website.
You should hear back from us within 24 hours.
How much is postage?
We offer FREE shipping on orders over £50.
For orders under £50 we charge £3.99 to UK addresses.
To view our delivery rates please click here.
How long will my order take?
We try to send orders within 24 hours, but sometimes it can take up to 48 hours (Monday-Friday). We either send orders by Royal Mail or courier, depending on their weight. If your order is sent by courier, we will contact you with delivery details and inform you if you need to sign up.
For more information on delivery times please look here.
